Catch compatibility gaps before they become support tickets
A compatibility-first playbook that grounds accessory answers in device, port, wattage, and included-item evidence.
Transparency note: Common Current, Mateo, the catalog entries, and the scenario on this page are fictional. They demonstrate ShopDash product logic and do not represent a customer testimonial or measured result.
“Will this charger fast-charge my laptop, and is the cable included?”
Fourteen products list wattage inconsistently and five omit the in-box cable, creating avoidable pre-purchase uncertainty.
01 · RETRIEVE
Start with evidence the store actually owns.
ShopDash reads the authorized Shopify catalog and assembles the product facts relevant to the question. It does not treat an attractive description as evidence for a missing technical, compatibility, fit, care, or safety attribute.
| Product | Evidence found | Readiness signal |
|---|---|---|
| Arc 100W Charger | USB-C PD, 100W output, compatible device classes; cable not listed | Power answer ready; box contents missing |
| Pocket 45 Charger | USB-C PD, 45W output, cable included | Ready for phone and tablet questions |
| Braided C-C Cable | 240W rating, 2m length, USB-C endpoints | Ready as a companion product |
02 · REASON
Make the reasoning legible.
Treat compatibility as evidence
Ports, standards, wattage, device classes, and included items must align before a yes/no answer is safe.
Avoid universal claims
The answer preserves the device-side condition instead of claiming every laptop fast-charges identically.
Connect gaps to merchandising
A missing in-box detail becomes both a content fix and a grounded companion-product opportunity.
03 · ANSWER
Be useful without filling gaps with confidence.
“The Arc charger supports USB-C Power Delivery up to 100W, so it can fast-charge laptops that accept 100W USB-C PD. The catalog does not say a cable is included. The separately listed 240W USB-C cable is compatible with the charger's maximum output.”
Grounded example · not shown to a live shopper04 · ACTIVATE CAREFULLY
Start read-only. Expand when the evidence earns it.
Scan, prioritize, test
- Catalog scan
- Technical attribute retrieval
- Gap ranking
- Agent Lab testing
- Read-only controls
Activate, learn, act
- Storefront compatibility capture
- Merchant-approved fact editing
- Recommendation attribution
- Approval workflows
THE SYSTEM BEHIND THE PLAYBOOK